Privacy Policy

Last Updated: Dec 22, 2025

Lost Horse Hideaways LLC (“Lost Horse Hideaways,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information obtained through our website www.losthorsehideaways.com, booking platforms, and related communications.

By using our website or services, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect the following types of information:

Personal Information

  • Name

  • Email address

  • Phone number (including mobile numbers)

  • Billing and payment information (processed securely through third-party providers)

  • Reservation and stay details

  • Communication preferences

Automatically Collected Information

  • IP address

  • Browser type and device information

  • Pages visited and interactions on our website

  • Cookies and similar tracking technologies

How We Use Your Information

We use your information to:

  • Process reservations and payments

  • Communicate about your stay, booking status, or property information

  • Respond to inquiries and customer support requests

  • Send transactional and service-related messages (including SMS, if opted in)

  • Improve our website, services, and guest experience

  • Comply with legal and regulatory requirements

SMS & Mobile Messaging

If you provide your mobile phone number and opt in, we may send you transactional or informational text messages, including:

  • Booking confirmations

  • Pre-arrival instructions

  • Post-stay follow-ups

  • Occasional messages related to your past stay or future booking opportunities

Important Mobile Privacy Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Mobile information may only be shared with service providers strictly necessary to deliver messaging services (such as messaging platforms), and only for operational purposes.

Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP.

Sharing of Information

We do not sell or rent your personal information.

We may share information only with:

  • Service providers that help operate our business (payment processors, property management software, messaging platforms)

  • Legal or regulatory authorities if required by law

All third parties are required to maintain the confidentiality and security of your information.

California Privacy Rights (CCPA / CPRA)

If you are a California resident, you have the right to:

  • Know what personal information we collect and how it is used

  • Request access to or deletion of your personal information

  • Opt out of the sale of personal information (we do not sell personal data)

  • Be free from discrimination for exercising your privacy rights

To submit a request, contact us at:
Email: info@losthorsehideaways.com

We will verify your request and respond within the time required by law.

Cookies & Tracking Technologies

We may use cookies or similar technologies to:

  • Improve site functionality

  • Understand website usage patterns

  • Enhance user experience

You may disable cookies through your browser settings, though some site features may not function properly.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party sites (e.g., booking platforms). We are not responsible for the privacy practices or content of those third-party websites.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact:

Lost Horse Hideaways LLC
Joshua Tree / Yucca Valley, California
Email: info@losthorsehideaways.com